FAQs
Please email info@heysisbox.com with any inquires. We will do our best to respond within 48 hours.
My Hey, Sis. Box.
How can I update my order?
If you would like to update your order please email info@heysisbox.com right away
Can I cancel my order?
Changed your mind? No worries! We are here to help. Please email info@heysisbox.com as soon as possible and we will do our best to cancel your order. Keep in mind that if your order has shipped, we cannot cancel your order.
Where can I check the status of my order?
Once your order has shipped the Hey, Sis. Team will send you an email with your order status and tracking information. Any additional questions can be emailed directly to info@heysisbox.com.
When will my credit/debit card be charged?
All payments for Hey, Sis. are processed at the time of purchase.
What forms of payments do you accept?
We accept all major forms of payment (Visa, MasterCard, and Discover).
My Orders.
How can I update my order?
If you would like to update your order please email info@heysisbox.com right away
Can I cancel my order?
Changed your mind? No worries! We are here to help. Please email info@heysisbox.com as soon as possible and we will do our best to cancel your order. Keep in mind that if your order has shipped, we cannot cancel your order.
Where can I check the status of my order?
Once your order has shipped the Hey, Sis. Team will send you an email with your order status and tracking information. Any additional questions can be emailed directly to info@heysisbox.com.
When will my credit/debit card be charged?
All payments for Hey, Sis. are processed at the time of purchase.
What forms of payments do you accept?
We accept all major forms of payment (Visa, MasterCard, and Discover).
Shipping.
Where does Hey, Sis ship to?
Hey, Sis. ships to all U.S. states and Territories. Hey, Sis. currently does not offer international shipping at this time.
How long does it take to process my order?
Please refer to your order confirmation email for when you should be expecting your Hey, Sis. Box.
How long does it take for my order to arrive?
Your order will arrive 3-5 days after your order is shipped. Please keep in mind that there may be shipping delays that are out of our control. We will do our best to keep you updated about your order status.
Returns & Exchanges.
Does Hey, Sis. accept returns?
Yes, Hey, Sis. accepts returns within 14 days of receipt of your order. Please email info@heysisbox.com to start your return request.
When should I expect my refund?
The Hey, Sis. team will process the refund within 48 hours of receiving the refund request. We will send you a confirmation once the refund has been processed.