FAQs

Please email info@heysisbox.com with any inquires. We will do our best to respond within 48 hours.

My Hey, Sis. Box.

What is included in my Hey, Sis. Box?

Hey, Sis. will send an assortment of day-to-day lifestyle products. Beauty, Home, Food, Haircare, Bodycare; you can expect to receive products from these categories and much more!



Why should I purchase a Hey, Sis. Box?

Hey, Sis. offers an opportunity for you to try-out products from black-owned businesses delivered straight to your door! Your box will be valued at a price higher than your subscription price. WOW!



How am I supporting the Black Community through Hey, Sis.?

Hey, Sis.’s goal is to serve as a convenient bridge the gap between black-owned businesses and consumers by introducing consumers to products exclusively from black-owned businesses. After receiving our subscription box, you will have the opportunity to purchase products directly from the black-owned businesses featured in your box.



My Orders.

Does Hey, Sis. accept returns?

Yes, Hey, Sis. accepts returns within 14 days of receipt of your order. Please email info@heysisbox.com to start your return request.



When should I expect my refund?

The Hey, Sis. team will process the refund within 48 hours of receiving the refund request. We will send you a confirmation once the refund has been processed.



Shipping.

Where does Hey, Sis ship to?

Hey, Sis. ships to all U.S. states and Territories. Hey, Sis. currently does not offer international shipping at this time.



How long does it take to process my order?

Please refer to your order confirmation email for when you should be expecting your Hey, Sis. Box.



How long does it take for my order to arrive?

Your order will arrive 3-5 days after your order is shipped. Please keep in mind that there may be shipping delays that are out of our control. We will do our best to keep you updated about your order status.



Returns & Exchanges.

Does Hey, Sis. accept returns?

Yes, Hey, Sis. accepts returns within 14 days of receipt of your order. Please email info@heysisbox.com to start your return request.



When should I expect my refund?

The Hey, Sis. team will process the refund within 48 hours of receiving the refund request. We will send you a confirmation once the refund has been processed.